Pending cases of grievances to be addressed within 7 days: AAP
10 April 2015 4:42 AM IST
The Delhi Chief Minister’s office asked Delhi police commissioner, vice-chairman of Delhi Development Authority, MCD commissioners (North, East and South), secretary of environment and forest department, chairperson NDMC, transport commissioner, director of Education to ensure that the pending cases of grievances in their respective departments within 7 days. The letters were written on Tuesday to these departments by the CM office.
A total of 2,864 cases were received by the Public Grievances Management System (PGMS) between February 14, 2015 to April 6, 2015. Among them, the Delhi Police was at the top of the list, with 1252 registered cases – 349 cases were disposed off, while 194 were overdue and the rest of the cases were pending.
North MCD is the second on the list with 547 registered cases, 252 disposed and 46 overdue, followed by DDA with 217 registered cases, 9 disposed and 47 overdue. The East MCD has 289 registered cases, 140 disposed and 13 overdue. The environment and forest department has 27 registered cases, 2 disposed and 7 overdue. The NDMC has 99 registered cases, 41 disposed and 12 overdue; Transport has 115 registered cases, 49 disposed and 8 overdue, while the Education department has 318 registered cases, 142 disposed and 41 overdue cases till April 6 of this year. The Chief Minister’s secretary, in his letter to the respective departments heads, asked them review the Public Grievances Management System personally to ensure that the pending/overdue grievances are disposed off qualitatively in a timely manner (7 days).
Meanwhile, the CM office praised the Delhi Jal Board for dealing with the grievance cases with efficiency. The CM’s secretary, in his letter to the CEO of Delhi Jal on Tuesday, wrote: “It has been found that the Delhi Jal Board has ensured that there is no overdue in Public Grievances Management System of the cases from February 14, 2015 to March, 2015. The efforts made by Delhi Jal Board are commendable.” He further added, “The feedback on the grievances received will start shortly through call centre services to know about the quality of disposal. In the meantime, Delhi Jal Board may by itself call upon the complaints to know about the quality of its disposal.”
A total of 2,864 cases were received by the Public Grievances Management System (PGMS) between February 14, 2015 to April 6, 2015. Among them, the Delhi Police was at the top of the list, with 1252 registered cases – 349 cases were disposed off, while 194 were overdue and the rest of the cases were pending.
North MCD is the second on the list with 547 registered cases, 252 disposed and 46 overdue, followed by DDA with 217 registered cases, 9 disposed and 47 overdue. The East MCD has 289 registered cases, 140 disposed and 13 overdue. The environment and forest department has 27 registered cases, 2 disposed and 7 overdue. The NDMC has 99 registered cases, 41 disposed and 12 overdue; Transport has 115 registered cases, 49 disposed and 8 overdue, while the Education department has 318 registered cases, 142 disposed and 41 overdue cases till April 6 of this year. The Chief Minister’s secretary, in his letter to the respective departments heads, asked them review the Public Grievances Management System personally to ensure that the pending/overdue grievances are disposed off qualitatively in a timely manner (7 days).
Meanwhile, the CM office praised the Delhi Jal Board for dealing with the grievance cases with efficiency. The CM’s secretary, in his letter to the CEO of Delhi Jal on Tuesday, wrote: “It has been found that the Delhi Jal Board has ensured that there is no overdue in Public Grievances Management System of the cases from February 14, 2015 to March, 2015. The efforts made by Delhi Jal Board are commendable.” He further added, “The feedback on the grievances received will start shortly through call centre services to know about the quality of disposal. In the meantime, Delhi Jal Board may by itself call upon the complaints to know about the quality of its disposal.”
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