35 complaints everyday, DGCA mulls appropriate action

According to data provided by the Directorate General of Civil Aviation (DGCA), around 5,276 passenger-related complaints were reported against all domestic airlines between January and May this year.

DGCA, the national regulator, received complaints from passengers against domestic airlines for their poor services. In January, a total of 1,197 complaints had been registered against domestic airlines, which is the maximum number of complaints this year. 

In February, a total of 1,092 complainants were filed, in March, 1,194 complainants were reported, while in April 935 <g data-gr-id="36">complains</g> were registered and at last in the month of May, a total of 858 complaints were made against domestic airlines.

There are various reasons behind the passengers’ complaints. 

Around 28 per cent were related to flight complaints, around 8 per cent complaints were related to refund, 21 per cent complaints were related to baggage loss, 25 <g data-gr-id="47">per cent</g> were against customer services, and around 7 per cent <g data-gr-id="46">complains</g> were registered for rude behaviour of airlines staffers.

A DGCA official on condition of anonymity <g data-gr-id="31">said,</g> they had received about 5,276 complaints from January to May, or almost three <g data-gr-id="41">complains</g> in every two hours. These complaints have forced DGCA to take appropriate action against the airlines.

Earlier on June 12, as many as 500 passengers of SpiceJet had to face hardships at the IGI Airport after three of its flights were delayed due to non-availability of planes, which were stuck at other airports due to bad weather and a medical emergency.