Lost something in transit? Use e-GD machines to file plaints

The proposed online General Diary (GD) registering system of the Kolkata Police has been introduction at Metro stations.

Now, people can lodge General Diaries for missing valuables using the e-GD service at Central, Rabindra Sadan and Esplanade Metro stations. People no more have to visit any police station to lodge the complaints.

A small machine has been set up at each of the three Metro stations that record more footfall every day compared to that of the other Metro stations.

Using the machine, one can easily lodge the complaint if they all of a sudden find anything valuables missing. Though the task is quite easier, a policeman has been posted near each of the kiosk where the machine has been placed inside the Metro stations to help people to lodge e-GDs. The policemen were found directing people on how to use the newly-installed machine. A person if suddenly finds that he has missed his mobile phone while travelling in a Metro, then he or she doesn't have to rush to a police station to lodge a complaint. The person shall reach to any of the three Metro stations and lodged the complaint.

Complaints related to missing of 31 different articles including mobile phones, voter identity cards, ration cards, education certificates, passports, birth certificates, death certificates, SIM cards, laptops, PAN cards, ATM cards, keys of bank lockers, Aadhaar cards, bank pass books, driving licenses, LIC policies, share certificates, parchas, office identity cards, rent bills and number plates of vehicles can be done through the e-GD machines.

It was on June 22, when the Additional Commissioner of Police (I), Vineet Goyal, had announced that e-GD system will be made available at important intersections, Metro stations, shopping malls and railway stations so that the common people do not have to visit any police station to lodge their complaints. On the same day, the police had introduced its "Bondhu" cell phone app.

The usual process of lodging general dairy in police stations will continue as well. But with the introduction of the e-GD system, the load on the police stations will be reduced. Thus, the police can utilise the time for better policing.